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Our Terms of Service

Cleaning the Floor

Effective Date: March 13, 2025
Location: Ontario, Canada

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1. Introduction

Welcome to Lemonwood Cleaning Inc. By using our website and services, you agree to these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our website or services.

 

2. Services Offered

We provide commercial cleaning services for businesses and organizations in Ontario, Canada. Our services include, but are not limited to:

✅ Office cleaning
✅ Industrial & warehouse cleaning
✅ Retail space cleaning
✅ Post-construction cleanup
✅ Specialized cleaning services

Services are subject to availability and may change without prior notice.

 

3. Service Bookings & Cancellations

  • Booking: Clients can request cleaning services via our website, phone, or email.

  • Confirmation: A booking is confirmed only when a written confirmation (email or invoice) is provided.

  • Cancellations: Clients must cancel at least 48 hours before the scheduled service to avoid a cancellation fee.

  • Rescheduling: We will accommodate rescheduling requests based on availability.

📌 Late Cancellations or No-Shows: Clients may be charged a fee if they cancel late or do not provide access to the premises.

 

4. Pricing & Payments

  • Rates: Our prices depend on the size, frequency, and type of cleaning required.

  • Payment Methods: We accept credit cards, e-transfers, and invoicing for corporate clients.

  • Deposit: A deposit may be required for large contracts or first-time clients.

  • Late Payments: Payments must be made by the due date stated on the invoice. Late payments may incur fees.

🔹 Tax: All prices are subject to applicable HST/GST in Ontario.

 

5. Client Responsibilities

To ensure efficient service, clients must:
✔ Provide access to the property at the scheduled time.
✔ Ensure that valuable or fragile items are stored securely.
✔ Inform us of special cleaning instructions (e.g., restricted areas, sensitive materials).
✔ Notify us of any hazardous conditions on the premises.

🔹 We are not responsible for damage resulting from pre-existing conditions, wear and tear, or improper handling of items.

 

6. Satisfaction Guarantee & Refunds

We strive for 100% customer satisfaction. If you are not satisfied:
✔ Contact us within 24 hours of service completion.
✔ We will revisit the location to address any concerns at no additional charge.
✔ Refunds are offered only in rare cases, at our discretion.

 

7. Liability & Limitations

  • We carry insurance for damages caused by our cleaning team.

  • We are not liable for pre-existing damage, lost items, or events outside our control (e.g., natural disasters, power outages).

  • Clients must secure personal valuables before cleaning begins.

📌 Maximum Liability: Our liability is limited to the amount paid for the service.

 

8. Termination of Service

We reserve the right to refuse or terminate service if:
🔹 There are unsafe conditions on the premises.
🔹 Clients display abusive or inappropriate behavior towards our staff.
🔹 Payments are not received within the agreed timeframe.

 

9. Privacy & Data Collection

Your personal data is collected and used according to our Privacy Policy. We do not sell, rent, or misuse customer data.

 

10. Third-Party Links & External Services

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or services.

 

11. Changes to these Terms

We may update these Terms at any time. Changes take effect immediately when posted on this page. Continued use of our services means you accept the new Terms.

 

12. Contact Information

For questions or concerns about these Terms, contact us:

📧 Email: support@lemonwoodcleaning.ca
📞 Phone: 519-778-3346

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